How Much Does CRM Software Cost in India?
Choosing CRM software is an important decision for any growing business. But before investing in a CRM, one of the first questions business owners ask is: "How much does CRM software cost in India?" The answer depends on several factors, including the number of users, features, integrations, customization, support, and whether the CRM is cloud-based or installed locally. In 2026, CRM software for Indian businesses can range from free solutions to several thousand rupees per user per month. However, for small and medium-sized businesses, the most important factor is not simply the lowest price — it is getting the right combination of features, usability, support, and value for money. In this guide, we explain CRM pricing in India and look at what businesses should consider before choosing a CRM such as Deskflow CRM.
What Is CRM Software?
CRM stands for Customer Relationship Management. CRM software helps businesses manage customer information, leads, inquiries, sales activities, follow-ups, quotations, orders, payments, and other business processes from a centralized platform. Instead of managing customer information through Excel files, notebooks, WhatsApp conversations, and multiple disconnected applications, businesses can use a CRM to organize their information in one place.
A modern CRM can help businesses manage the complete sales journey:
How Much Does CRM Software Cost in India?
There is no single fixed CRM price in India. Depending on the provider and features, CRM pricing can generally fall into these categories:
| CRM Type | Typical Pricing in India |
|---|---|
| Free CRM | ₹0 |
| Basic CRM | Around ₹200–₹700/user/month |
| Mid-Range CRM | Around ₹700–₹2,000/user/month |
| Advanced CRM | ₹2,000+/user/month |
| Customized / Enterprise CRM | Depends on business requirements |
These are broad market ranges rather than fixed prices. Actual pricing varies significantly between CRM providers.
For a small business, a per-user monthly subscription can become expensive as the team grows. For example, a CRM priced at ₹1,000 per user per month would cost: 5 users × ₹1,000 × 12 months = ₹60,000 per year. This is why businesses should compare the total annual cost rather than looking only at the monthly price.
With Deskflow CRM, businesses can choose from three annual plans based on their team size and requirements: Silver – ₹3,999/year, Gold – ₹7,999/year, Diamond – ₹14,999/year. These prices are plus GST.
Free CRM vs Paid CRM
Free CRM software can be a good starting point for individuals or very small teams. However, free plans often come with limitations such as:
Limited users
Limited storage
Fewer automation options
Restricted integrations
Limited reporting
Fewer customization options
Limited support
A paid CRM can provide a broader set of business features and better scalability. The right choice depends on the size and requirements of your business.
SaaS CRM vs One-Time CRM Pricing
CRM software is commonly available through subscription-based SaaS models. With SaaS CRM: monthly or annual payment gives software access, updates, and hosting. Another model is a one-time license, where a business pays an upfront amount and may separately pay for maintenance, hosting, or support. For small businesses, an annual SaaS plan can often make budgeting simpler because software updates and infrastructure are generally included as part of the service.
Best Pricing Plans
Discover the best pricing plans designed for every budget. Choose a plan that suits your business and unlock powerful CRM features to enhance your productivity.
Features |
SilverFor Small Team₹ 3,999/ year(Plus GST) Call For Demo |
GoldFor Medium Team₹ 7,999/ year(Plus GST) Call For Demo |
DiamondFor Big Team₹ 14,999/ year(Plus GST) Call For Demo |
|---|---|---|---|
| CRM | |||
Smart Dashboard |
✔ |
✔ |
✔ |
Contact Management |
10,000 |
50,000 |
1,00,000 |
Multi-Team Members with Access Rights |
Up to 3 Users ₹440 / Year/ Extra Users |
Up to 10 Users ₹440 / Year/ Extra Users |
Up to 20 Users ₹440 / Year/ Extra Users |
Inquiry Management |
✔ |
✔ |
✔ |
Third Party Lead Integration |
✔ |
✔ |
✔ |
Call History |
✔ |
✔ |
✔ |
Tasks,Reminders & Follow-Ups |
✔ |
✔ |
✔ |
Quotation Management |
✔ |
✔ |
✔ |
Price List Management |
✔ |
✔ |
✔ |
Perfoma Invoice |
✔ |
✔ |
✔ |
Support Ticket & AMC |
- |
✔ |
✔ |
Workflow Automation |
- |
✔ |
✔ |
Route Planning |
- |
✔ |
✔ |
| OPERATIONS | |||
Order Management |
- |
✔ |
✔ |
Sales Invoice Management |
- |
✔ |
✔ |
Purchase & Inventory Management |
- |
✔ |
✔ |
Sales & Purchase Return Management |
- |
✔ |
✔ |
Basic Account & Payment Management |
✔ |
✔ |
✔ |
| HR | |||
Visit to Visit GPS Location Tracking |
- |
✔ |
✔ |
Team Expense Management |
- |
✔ |
✔ |
Leave & Penalty |
- |
- |
✔ |
Field Visit with location |
- |
✔ |
✔ |
Staff Attendance Using App |
- |
✔ |
✔ |
HR Payroll |
- |
- |
✔ |
| PRODUCTION | |||
Bill of Material |
- |
- |
✔ |
Process Managment |
- |
- |
✔ |
Production-Job card |
- |
- |
✔ |
Multi Warehouse |
- |
- |
✔ |
Stock Transfer & Adjustment |
- |
✔ |
✔ |
| GENERAL | |||
Custom Form Fields |
- |
✔ |
✔ |
Category & Product Master |
✔ Up to 1,000 |
✔ Up to 10,000 |
✔ Up to 20,000 |
Reports & Statistics |
✔ |
✔ |
✔ |
Data Stored on a Secure Cloud |
Our Secured Cloud up to 1GB |
Our Secured Cloud up to 3GB |
Our Secured Cloud up to 5GB |
Client Training & Support |
✔ |
✔ |
✔ |
| Addons | Price/ year(Plus GST) |
₹999 |
|
₹999 |
|
Web Form & API |
₹1000 |
Multi Company Login |
₹3500 / New Company |
Voice Control |
₹1000 |
Ecommerce For Customer ( B2B / B2C ) |
₹4500 |
₹4000 |
|
Cloud Miracle Accounting Software Intigration |
₹4000 |
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Hidden CRM Costs You Should Check Before Buying
Before selecting CRM software, ask the provider about additional charges. Understanding these costs upfront helps businesses avoid unexpected expenses.
Setup Charges
Is there a separate implementation or onboarding fee?
Data Migration
Will you have to pay to import existing customer data?
Integration Charges
Are WhatsApp, APIs, website forms, or other integrations included?
Additional Users
How much will it cost when you add new employees?
Customization
Are custom fields, workflows, and reports included?
Renewal Price
Will the subscription price change after the first year?
How Much Does Deskflow CRM Cost?
Deskflow CRM is designed as an all-in-one business management platform for Indian SMEs. Instead of focusing only on customer relationship management, Deskflow CRM brings multiple business processes together. Depending on the plan and requirements, businesses can access features such as:
This makes Deskflow CRM useful for businesses that want more than a basic contact-management system.
Deskflow CRM: More Than Just a CRM
Many businesses initially search for CRM software because they want to manage leads and customers. But as the business grows, they often need additional tools for:
Quotations, Orders & Invoices
Inventory & Payments
Team Management & Attendance
Expenses
Customer Support
Reports & Automation
Using separate applications for each process can increase software costs and make business data harder to manage. Deskflow CRM is designed to bring these activities together in one platform. This can help businesses reduce the need for multiple disconnected tools and create a more centralized workflow.
How Much Should You Spend on CRM Software in India?
The cost of CRM software depends on your business size, team requirements, contact database, and required features. For Indian SMEs, Deskflow CRM currently offers three annual pricing options — Silver, Gold, and Diamond — as shown above. Additional users are available at ₹440/year per user.
Instead of choosing a CRM only because it has the lowest price, compare the features, user capacity, contact limits, scalability, support, and total annual cost. With its combination of CRM, sales, inventory, invoicing, payment management, team management, automation, and business operations, Deskflow CRM is built to help Indian businesses manage more of their daily workflow from one platform.