Cancellation & Refund Policy

This Cancellation & Refund Policy explains how cancellations and refund requests are handled for Deskflow Systems Private Limited (\"Deskflow\"). By subscribing to or using our services, you agree to this policy.

1. Free Trial

We offer a 7-day free trial so you can evaluate our CRM and related services. No payment is taken during the trial.

2. Subscriptions & Cancellation

• When you subscribe to a paid plan, charges will be billed as per the selected plan and billing cycle.
• You may cancel your subscription at any time from your account dashboard or by contacting support. Cancellation will prevent future renewals but does not retroactively refund payments already made.
• After cancellation, your service will remain active until the end of the current billing cycle.

3. Refund Policy

We do not provide refunds.

• All payments made for subscriptions or services are non-refundable and non-transferable.
• No refunds will be issued for partial usage or early termination once a payment is processed.

4. Limited Exceptions

We will consider refunds only in the narrow circumstances below, subject to verification:

• Duplicate payments caused by a system or processing error.
• Clear, verifiable billing mistakes made by Deskflow.

If an exception is approved, refunds will be processed to the original payment method within a reasonable time (typically within 7–14 business days), less any payment processing fees retained by the payment provider.

5. How to Request Cancellation or Report Billing Issues

To cancel or report a billing issue, contact our support team with relevant details (account email, transaction ID, date, and description):

6. Changes to This Policy

We may update this policy from time to time. Any revisions will be posted here with a new effective date. Your continued use of the service after changes indicates acceptance of the revised policy.